ACCO: Aboriginal Community Controlled Organisation
AHHF: Aboriginal Housing and Homelessness Forum
AIHW: Australian Institute of Health and Welfare
API: application programming interface
APRAP: Aboriginal Private Rental Assistance Program
APSS: Agency Performance and System Support
ATAR: Aboriginal Tenants at Risk Program. It was formerly known as the Indigenous Tenants at Risk Program
BHHP: Better Health and Housing Program
CAV: Consumer Affairs Victoria
Child: A person 0 to 15 years of age
CMS: customer management system
CHP: Council to Homeless Persons
Clients: Individuals and families seeking housing and support
DFFH: Department of Families, Fairness and Housing, also referred to as ‘the department’
Dwellings: any dwelling and any private outdoor space leased to a Renter under a Rental Agreement, located in a Premises
FAC: Funded Agency Channel
FSV: Family Safety Victoria
FVISS: Family Violence Information Sharing Scheme
HCC: Housing Call Centre: the dedicated unit within DFFH responsible for:
- receiving requests for maintenance and repairs; and
- issuing work orders for Urgent Repairs, Responsive Repairs, Preventative Maintenance or Operational Vacated Maintenance to the maintenance contractors.
HEF: Housing Establishment Fund
HRSAP: Homelessness and Rough Sleeping Action Plan
IAP: initial assessment and planning
ISE: information sharing entity
JUI: Joined-Up Initiative
LASN: Local area service network
LGBTIQA+: Lesbian, gay, bisexual, trans and gender diverse, intersex, queer questioning and asexual
mainstream homelessness service: Use this term for non-ACCO SHS until other terminology is introduced
MARAM: Victorian Family Violence Multi-Risk Assessment and Management Framework
NASSH: National Agreement on Social Housing and Homelessness
OC: Owners Corporation
ODF: Opening Doors Framework
Operational Vacated Maintenance: the repair, essential safety checks, and other maintenance works to be carried at the end of a Rental Agreement and prior to the commencement of a new Rental Agreement with the new Renter, to ensure the Dwelling meets minimum standards in accordance with the RTA and all relevant Legislative Requirements.
Performance Standards: the Performance Standards determined by the Minister for Housing in accordance with section 93 of the Housing Act 1983 (Vic) which set out the standards that registered agencies are required to meet under the Housing Act 1983 (Vic).
PRAP: Private Rental Assistance Program
Preventative Maintenance: regular maintenance works and activity to maintain the amenity and condition of the Premises and Dwellings in order to reduce the likelihood of Responsive Repairs.
Renter: A household which has a right to occupy a dwelling under a Rental Agreement, and where the context requires, any such household which has been allocated a dwelling in accordance with all applicable Legislative Requirements.
Responsive Repairs: day-to-day maintenance, repair or replacement of or to Dwellings to keep and maintain an item or component in good working condition, including due to any form of Renter damage and/or neglect.
RTA: Residential Tenancies Act 1997
RTR: Residential Tenancies Regulations 2021
service users: Individuals and families seeking housing and support
SHIP: Specialist Homelessness Information Platform
SHS: SHS receive funding from the Victorian Government. They include ACCOs and ACCHOs that deliver homelessness services
SHSC: Specialist Homelessness Services Collection
THM: Transitional Housing Management
Urgent Repairs: has the meaning set out in the RTA
VAHHF: Victorian Aboriginal Housing and Homelessness Framework
VCAT: Victorian Civil and Administrative Tribunal
VHR: Victorian Housing Register
VISHN: Victorian Indigenous State-wide Homelessness Network
VMS: Vacancy Management System
young person: A person aged 16 to 24 years inclusive