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10. Training

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A skilled workforce is fundamental to the success of homelessness service delivery. The department funds training options for both specialist homelessness services (SHS) and department staff and in addition to this, specific capacity building initiatives are funded for fixed-terms to support the implementation of new and emerging practices.  

10.1 Training opportunities

Homes Victoria subsidises Council to Homeless Persons (CHP)’s SHS training program. This makes it accessible and affordable. It ensures all staff can develop their skills and expertise. Homes Victoria requires SHS to provide access to this training program to all employees.

Comprehensive Learning Program

The CHP delivers the foundational SHS Learning Program on behalf of the department. This program offers a comprehensive and flexible learning experience with five main elements:

  1. Live training (online and face-to-face). Interactive sessions led by SHS and allied services experts. This allows learners to engage with peers and instructors.
  2. Self-directed eLearning courses. Self-paced online modules providing foundational knowledge and skills development.
  3. Complementary prerequisite packages. Combined eLearning and live training options for specific topics.
  4. Webinars. Timely and focused discussions on emerging issues or specific areas of practice.
  5. Reflective practice. Guided sessions with subject matter experts for deeper learning and application of knowledge.

Streamlined access

You can sign up for live training sessions and eLearning courses at the Council to Homeless Persons' SHS Learning Hub. This platform simplifies access to professional development opportunities for the entire SHS workforce.

Council to Homeless Persons Specialist homelessness services Learning Hub

10.2 LGBTQIA+ Homelessness Capacity Building Framework

Specialist LGBTQIA+ homelessness program Pride in Place developed the LGBTQIA+ Homelessness Capacity Building Framework. It provides guidance to SHS about effective and inclusive responses to LGBTIQA+ people.

LGBTIQA+ Homelessness Sector Capacity Building learning - visit CHP Learning Hub to access modules from late 2025.


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