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7.1 Targets
The department’s local area APSS teams and Homes Victoria negotiate targets with SHS. Their goal is to maximise resources and meet state and national performance targets.
SHS must meet the performance measures in the activity description of each service plan. Each activity description includes at least one performance measure. In some cases, SHSs can negotiate targets against each performance measure with the local department APSS team.
7.2 Performance and monitoring arrangements
7.2.1 Performance and monitoring
The department’s local area APSS teams meet regularly with SHS to track performance. This is part of the service agreement between each SHS and the department contract management role. An annual desktop review is also undertaken. Some programs may have centralised contract management and monitoring.
SHS must deliver services against the outputs outlined in their service plans. There may be instances where they negotiate new targets with the department’s local area.
Performance measures communicate performance expectations and measure outcomes of activities performed by SHS. These measures are quantifiable service goals for funded activities under the Service Agreement. They provide the basis for assessment of services’ performance against agreed targets.
The relevant APSS team will manage issues with performance and/or monitoring. They can use their local area guidance to ensure arrangements are appropriate.
7.2.2 Budget allocation
SHS must work within their allocated budget each financial year. Where SHS experience significant demand or challenges affecting budget allocation, including significant over or underspend, SHS must notify their APSS manager as soon as possible.