Complaints, compliments and feedback

The department values and welcomes feedback from the public and services users. It helps us improve our services, programs and policies. We learn from your experiences and use feedback to train staff.

Children and young people in care services (which was called out-of-home care), unhappy with their care, can make a complaint.

You can make a complaint about any service provided by the department or one of its funded service providers.

Find out what we do when you make a complaint including our timelines and what to do if you are not happy with the outcome.

Advocacy means getting support from another person to help you express your views and wishes, and to help you stand up for your rights.

You may wish to take your complaint to one of the following organisations

We appreciate any recognition of our staff and services. Compliments help us understand what we are doing well. They help us improve the level of service provided to you.