For all general enquiries to the Department of Families, Fairness and Housing phone:
- 1300 475 170 (local calls free within Victoria, except mobile phones)
- (+613) 8601 5222 when calling from interstate or overseas.
Mobile phones are charged at standard mobile call rates.
GPO Box 1774
Melbourne VIC 3001
- Ararat Office
- Bairnsdale Office
- Ballarat Office (State Government Offices)
- Benalla Office
- Bendigo Office
- Box Hill Office
- Broadmeadows Office
- Cheltenham Office
- Colac Office
- Dandenong Office
- Fitzroy Office
- Footscray Office
- Frankston Office
- Geelong Office
- Hamilton Office
- Horsham Office
- Leongatha Office
- Mildura Office
- Morwell Office
- Portland Office
- Preston Office
- Sale Office
- Seymour Office
- Shepparton Office
- Stawell Office
- Sunshine Office
- Swan Hill Office
- Traralgon Office
- Wangaratta Office
- Warragul Office
- Warrnambool Office
- Wodonga Office
If you suspect a child is in need of protection from significant harm, you should make a report to Child Protection.
Child Protection business hours: 8.45am - 5.00pm (Monday - Friday)
During business hours, ring the number covering the local government area (LGA) where the child lives.
North Division Intake - 1300 664 977
North Division has one child protection intake located at DHHS Preston covering the following areas and LGAs:
Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.
International callers can ring North Division Intake on 61394790101
South Division Intake - 1300 655 795
South Division has one child protection intake located at DHHS Dandenong, and covers the following areas and LGAs:
Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.
International callers can ring South Division Intake on 61387655444
East Division Intake - 1300 360 391
East Division has one child protection intake located at DHHS Box Hill covering the following areas and LGAs:
Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.
International callers can ring East Division Intake on 61398436000
West Division Intake - Rural and regional only - 1800 075 599
West Division has one child protection intake located at DHHS Geelong covering the following rural and regional areas and LGAs:
Ararat, Ballarat, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hindmarsh, Horsham, Moorabool, Moyne, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool West Wimmera, Yarriambiack.
West Division Intake - metropolitan only - 1300 664 977
West Division Metro area reports are managed by North Division Intake located at DHHS Preston for the following areas and LGAs:
Brimbank, Hobsons Bay, Maribyrnong, Melbourne, Melton, Moonee Valley, Wyndham.
International callers can ring West Division Intake on 61352264540
After hours Child Protection Emergency Service - 13 12 78 (5.00pm - 9.00am Monday - Friday, 24 hours on weekends and public holidays)
This is a state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.
Interstate websites and contact numbers
Australian Capital Territory (ACT) - 1300 556 729
New South Wales (NSW) - 13 21 11
Northern Territory (NT) - 1800 700 250
Queensland (QLD) - (07) 3235 9999
South Australia (SA) - 13 14 78
Tasmania (TAS) - 1300 737 639
Western Australia (WA) - (08) 9325 1111
Read more about child protection and reporting child abuse on the Services website. Read about mandatory reporting on the Providers website.
Housing call centre
- Phone (24 hours): 13 11 72
- Email tenant maintenance requests to email@example.com or complete the non-urgent repairs online form (for emergency repairs call 13 11 72)
- For all other enquiries email firstname.lastname@example.org
Lift services emergency reporting (24hr service) 1800 066 088
- Ascot Vale
- Box Hill
- North Melbourne
- South Melbourne
- Swan Hill
For disability services and supports contact the National Disability Insurance Scheme on 1800 800 110 or email email@example.com
For other disability related matters - statewide - call 1800 783 783
If you are deaf or hearing impaired, contact us through the National Relay Service.
TTY Users, phone 13 36 77 and ask for 1300 475 170
Alternatively email enquiries to
- Concessions Help Line 1800 658 521 (free call)
- Library (State Government) 1800 742 733
- Carer Card hotline 1800 901 958 (during business hours)
- Victorian Emergency Recovery Information line 1300 769 926
- Public Interest Disclosures (formerly Protected Disclosures or Whistleblowers) 1300 131 431
If you work for a media organisation and need to contact the department, please call Department of Families, Fairness and Housing media on 1300 151 882.
The department is committed to listening to you and responding to your concerns.
If you are dissatisfied with any service provided, contracted, funded or regulated by us, the making a complaint page has information on what you can do and how we will respond to your concerns.