Standards and guidelines

Better practice guide for multicultural communications

Based on research, evaluations and consultations with stakeholders and subject matter experts, the Better practice guide for multicultural communications provides ways to improve communications with diverse communities.

Authorised Program Officer practice advice

This guide provides an overview of the roles and responsibilities of an Authorised Program Officer (APO) which must be considered by disability service providers when appointing an APO.

Child Safe Standards

All organisations in Victoria that provide services or facilities for children or young people are required to comply with Child Safe Standards. These Standards guide organisations in promoting the safety of children, preventing child abuse and properly responding to any allegations of child abuse.

Human Services Standards

The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services.