Child Safe Standards

All organisations in Victoria that provide services or facilities for children or young people are required to comply with Child Safe Standards. These Standards guide organisations in promoting the safety of children, preventing child abuse and properly responding to any allegations of child abuse.

The department has two distinct roles in relation to the Child Safe Standards. It is both:

  • an entity that must comply with the Standards
  • a sector regulator that promotes, oversees and enforces compliance with the Standards for the organisations it regulates.

Department as an entity

All children have the right to feel and be safe. Keeping children safe is everyone’s responsibility. The department is committed to providing a child safe environment where children are safe and feel safe, and where their voices are heard about the decisions that affect their lives.

We are committed to the safety, participation and empowerment of all children. We have a zero-tolerance approach to child abuse. All allegations and safety concerns are treated seriously and consistently through our policies and procedures. Our aim is to prevent child abuse through identifying risks and, as soon as possible, taking steps to remove and reduce those risks.

We are committed to ensuring the cultural safety of Aboriginal children and children from culturally and or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

In accordance with Child Safe Standards, we have developed a:

More information

For more information about the operation of the Child Safe Standards at the department, contact the Integrity Unit via phone: 1300 131 431 or email: integrity@dffh.vic.gov.au.

For more information about the Reportable Conduct Scheme within the department, contact the Investigation team via phone: 1300 131 431 and select option 3 or email: internalinvestigations@dffh.vic.gov.au.

Department as a sector regulator

The department has a regulatory role as a sector regulator under the Child Wellbeing and Safety Act 2005. This role is administered by the Human Services Regulator on behalf of the department.

The Human Services Regulator has developed resources about the Child Safe Standards. The resources support organisations regulated by the department to comply with the Child Safe Standards. The resources are available on the Child Safe Standards page of the Service Providers website.

More information

For queries, organisations can contact the Human Services Regulator’s Child Safeguarding Regulation team via email: childsafeorgs@dffh.vic.gov.au.

Review of Victoria’s Child Safe Standards

In December 2019, the previous Department of Health and Human Services published its review of the Victorian Child Safe Standards. The Victorian Government endorsed all 15 of the review’s recommendations.

Following the review, new Child Safe Standards were introduced on 1 July 2022. The new Standards will implement 5 of the review recommendations. A further 8 recommendations will be implemented through legislative amendments passed by Parliament in 2021, to improve the regulatory framework for the Standards. The remaining 2 recommendations can be implemented administratively. All Victorian organisations that provide services or facilities to children are required by law to comply with the Child Safe Standards.

Commission for Children and Young People

Further information about the Child Safe Standards, including a range of advice, resources, templates and information on the Child Safe Standards is available on the Child Safe Standards page of the Commission for Children and Young People website.

More information

Contact the Commission for Children and Young People via phone: 1300 78 29 78 or email: contact@ccyp.vic.gov.au

Schools and education providers

Information for schools and education providers is available on the Protect children webpage on the Department of Education and Training website.

More information

Contact the Department of Education and Training via email: child.safe.schools@edumail.vic.gov.au

Early childhood services

Queries for early childhood services operating under the National Quality Framework or the Children's Services Act 1996 should be directed to the Department of Education and Training.

More information

Contact the Licensed children's services enquiry line: 1300 307 415 or email: licensed.childrens.services@edumail.vic.gov.au