Conducting joint Client Incident Management System and Reportable Conduct Scheme investigations
The Commission for Children and Young People and the Department of Health and Human Services jointly developed guidance material for service providers on undertaking streamlined Client Incident Management System (CIMS) and Reportable Conduct scheme (RCS) investigations.
A single investigation:
- reduces the risk of further traumatising the alleged victim
- enables witnesses to be interviewed on fewer occasions
- supports procedural fairness through timely and effective investigations
- decreases the emotional toll on carers by streamlining the process
- reduces the administrative burden on service providers.
This guide supports community service organisations and investigators to better plan and conduct incident investigations.
A well-planned investigation also supports and informs the Independent Investigation and Suitability Panel processes to avoid unnecessary duplication of investigations.
Find more information in the Conducting joint reportable conduct and client incident management system investigations guide (Word).
Client Incident Management System
For information on CIMS, including guides, templates and operational updates, see the Client Incident Management System page on the Providers website.
You can also email CIMS@dffh.vic.gov.au.
Reportable Conduct Scheme
For information on the RCS, including advice, resources, templates, see the Reportable Conduct Scheme page on the Commission for Children and Young People website.
Independent Investigations and Suitability Panel
For information on Independent Investigations and the Suitability Panel, including guides, factsheets and an eLearning module, see the Victorian Carer Register page on the Providers website.
You can also email email@example.com.