The social services system is joined up and provides safe, effective and appropriate services that respond to the needs, preferences and circumstances of Victorians. Our corporate functions and IT systems facilitate efficient service delivery, administration and oversight, and our workforce is sustainable and highly skilled. We nurture strong partnerships with funded agencies, and we deploy data and evidence to continuously improve.
Objective 5 objective indicators
To succeed, we will:
- improve the quality, safety and effectiveness of service delivery
- increase responsiveness of services to diversity and intersectionality
- improve access to services
- increase the voice of clients, people with lived experience and diverse communities in the design, delivery and evaluation of policies and services
- increase effective organisational oversight and financial management
- increase system agility, responsiveness and resilience
- increase effectiveness, appropriateness and integration of technology, IT systems and information management
- improve workforce health, safety, wellbeing, capability and diversity
- increase use of evidence, analytics, evaluation, outcome measurement and data to inform planning, investment, practice and policy design.
Objective 5 initiatives
To meet this objective, we will:
- improve regulatory oversight by:
- bringing Victoria’s child safety regulators together within the Social Services Regulator, to respond to the recommendations of the Rapid Child Safety Review
- consolidating Victoria’s disability oversight entities into the Social Services Regulator
- aligning the worker regulation schemes
- establishing a dedicated complaints function for social services
- design a modern, integrated client and case management system for community and family services
- continue to explore options for a modern, integrated client and case management system for community and family services
- elevate lived and living experience expertise and client voice in the design of programs and services, and through advisory committees and engagement with commissioners
- improve our use of data insights by strengthening data collection, analysis and reporting through the MARAM and Family Violence Information Sharing schemes. This will inform our family and sexual violence responses
scale and apply linked data insights for decision-making across the Victorian Government through the Victorian Social Investment Model (VicSIM).