Our outcomes

This strategic plan describes what our department is doing and will continue to do to achieve our aims.
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This strategic plan describes what our department is doing and will continue to do to achieve our aims.

The department’s outcomes framework describes what we aim to achieve, and what we are doing to make progress.

Outcomes framework

Our outcome goal is: Children, young people and families are safe, strong and supported

Description

Victorian families, carers and individuals have supportive and respectful relationships and are safe from harm, fear and neglect in their homes. This includes:

  • addressing the compounding effects of abuse and violence
  • improving support and recovery for both victim-survivors and perpetrators
  • ensuring the wellbeing of children and young people in care.

Indicators

To succeed we will:

  • reduce abuse and neglect of children and young people
  • increase safe, respectful family relationships
  • improve development and wellbeing for children and young people
  • increase the stability of care services placements
  • increase connections to culture, family and kinship systems for Aboriginal families, including for Aboriginal children in care*
  • reduce over-representation of Aboriginal children and young people in care services*
  • increase safety for victim-survivors of family violence
  • reduce family violence
  • reduce family violence and abuse against Aboriginal women and children*

Our outcome goal is: Victorian communities25 are safe, fair, inclusive and resilient

Description

Victorians are socially involved in their community and participation helps their wellbeing. Communities foster social inclusion and participation, and diversity is celebrated and enabled. Victorians from intersectional communities can safely identify with their culture, express their identity and build support networks with people they trust. Communities are strong and resilient in times of emergency.

Indicators

To succeed we will:

  • increase social, economic and community inclusion and participation, including for women, people with disability, Aboriginal Victorians and other communities*
  • decrease experiences of discrimination and racism
  • increase safety where people live, work, learn and play
  • increase wellbeing for Aboriginal Victorians, including safety to connect with and express culture*
  • increase capacity for senior Victorians to age well
  • increase supports for people with complex needs
  • increase social capital and community connection
  • increase community resilience
  • improve social recovery following emergencies.

Our outcome goal is: All Victorians have stable, affordable and appropriate housing

Description

Victorians have safe homes that provide emotional and physical sanctuary. Victorians have security of tenure in housing that is accessible, appropriate, affordable and tailored to them. This outcome includes supports to address and reduce housing insecurity and homelessness, to enable suitable housing for all.

Indicators

To succeed we will:

  • increase the supply and availability of affordable and high-quality housing
  • improve the quality, environmental sustainability, appropriateness and accessibility of existing housing
  • increase housing stability for people experiencing or at risk of rough sleeping, homelessness, and other insecure housing arrangements
  • increase financial ability to access and maintain housing and utility services
  • increase Aboriginal residents’ connection to community, culture and place*
  • increase the proportion of Aboriginal people living in appropriately sized (not overcrowded) housing*
  • improve transitions to independent living arrangements.26

Our outcome goal is: Aboriginal voice, knowledge and cultural leadership drive Aboriginal policy, legislation and system reform

Description

Self-determination enables the wellbeing of Aboriginal Victorians. Systems and structures that inhibit self-determination are actively addressed with the partnership and leadership of the Victorian Aboriginal community.

Indicators

To succeed we will:

  • increase the transfer of decision-making power and resources to Aboriginal organisations.*
  • increase use of Aboriginal knowledge and evidence in policy program and service planning, design, delivery and evaluation under Aboriginal leadership.*
  • improve flexible funding practices to empower Aboriginal organisations to meet the diverse needs of the community.*
  • increase investment in the Aboriginal workforce to support the Aboriginal community-controlled organisation sector to excel in practice, partnership, and service delivery.*
  • increase the cultural competence of the non-Aboriginal workforce across all service functions to embed practices and processes that respect Aboriginal ways of working, knowledge and evidence.*
  • increase protection and promotion of Aboriginal knowledge and Aboriginal intellectual property*

Note: Self-determination indicators are subject to testing with Aboriginal communities.

Our outcome goal is: Our systems are high performing and responsive, meeting the needs of all Victorians

Description

Services are person centred, inclusive, and effective. The department connects with communities across the state and responds to their needs, preferences and circumstances.

The system is known for:

  • delivering services safely
  • strong leadership and workplace cultures
  • a skilled workforce
  • broad-based risk management
  • a culture of continuous improvement and evidence-informed practice.

Indicators

To succeed we will:

  • improve the quality, safety and effectiveness of service delivery
  • increase responsiveness of services and systems to diversity and intersectionality, including equity of access
  • increase the voice of clients, people with lived experience and diverse communities when we design, deliver and evaluate policies, programs and services
  • improve organisational oversight, governance and financial management
  • increase system resilience, responsiveness and agility, including effective use of technology
  • improve workforce health, safety, wellbeing, capability and diversity
  • increase measurement of departmental impact and use of data and evidence to inform decision making and policy design

Headline outcome measures

Headline measures will give a snapshot of the context in which the department works. We have proposed an initial list for each outcome below. We will expand on this over time.

Children, young people and families are safe, strong and supported

  • Rate of children and young people who were the subject of a child abuse or neglect substantiation
  • Rate of entries to care
  • Rate of family violence incidents

Victorian communities are safe, fair, inclusive and resilient

  • Rate of reported crimes against the person
  • Rate of participation in community activities over the reporting period
  • Proportion of senior Victorians who report feeling valued by society
  • Number of discrimination enquiries

All Victorians have stable, affordable and appropriate housing

  • Proportion of people presenting with an identified need for accommodation who are provided with accommodation
  • Number of social housing dwellings per 1,000 population
  • Proportion of low-income Victorians accessing RentAssist

Aboriginal voice, knowledge and cultural leadership drive Aboriginal policy, legislation and system reform

  • Proportion of governance structures that transfer decision-making and resource control to Aboriginal organisations. This relates to designing, implementing and evaluating policies, programs and services for Aboriginal people and communities (subject to testing and iteration with community, for example, through Koorie Caucus, the First Peoples’ Assembly or a future treaty representative body)
  • Number of long-term outcomes-based funding arrangements in place for Aboriginal organisations that meet Aboriginal community-defined need (subject iteration and testing with community, for example, through Koorie Caucus, the First Peoples’ Assembly or a future treaty representative body)

Our systems are high performing and responsive, meeting the needs of all Victorians

  • Timeliness of responding to or closing out of client complaints
  • Proportion of organisations successfully completing a review against departmental standards

Endnotes

25 In addition to the Victorian community as a whole, the Department of Families, Fairness and Housing works with a range of communities including women, culturally diverse people, LGBTIQ+ communities, and Aboriginal Victorians, as well as veterans, seniors, youth, people with disability, survivors of institutional care and abuse, victim-survivors of family violence, and more

* These indicators contribute to Closing the Gap targets

26 Includes transitions from justice settings, supported residential and disability care, care services placements and other specialised accommodation.